Shipping policy

📦 Shipping Policy

At Nexpanda, we are committed to delivering your orders in a timely and reliable manner. Please read our shipping policy carefully to understand how we process and ship your orders.

🚚 Shipping Locations

We currently ship across India.
At this time, we do not offer international shipping.

⏱️ Order Processing Time

  • All orders are processed within 1–3 business days after order confirmation.

  • Orders are not shipped or delivered on Sundays or public holidays.

📍 Delivery Time

  • Metro Cities: 4–7 business days

  • Non-Metro / Remote Areas: 6–10 business days

Delivery times may vary depending on location, courier partner, weather conditions, or unforeseen circumstances.

💰 Shipping Charges

  • Shipping charges (if any) will be clearly mentioned at checkout.

  • We may offer free shipping on selected products or promotions from time to time.

📦 Cash on Delivery (COD)

  • Cash on Delivery (COD) is available on eligible products and locations.

  • Additional COD charges, if applicable, will be shown at checkout.

🔍 Order Tracking

Once your order is shipped, you will receive:

  • A confirmation message/email

  • A tracking link to monitor your shipment status

Please allow up to 24 hours for tracking details to update.

❗ Delays & Issues

While we strive to deliver on time, delays may occur due to:

  • Courier service disruptions

  • Natural events

  • High demand periods

Nexpanda is not responsible for delays caused by courier partners, but we will fully assist you in tracking your order.

📦 Damaged or Lost Shipments

If your order arrives damaged or appears lost in transit:

  • Contact us within 48 hours of delivery

  • Share order details and clear photos (if damaged)

We will review the issue and provide an appropriate resolution.

📩 Contact Us

For any shipping-related queries, feel free to contact us:

📧 Email: support@nexpanda.com
📱 WhatsApp: +91 8264645869
🕒 Working Hours: Monday – Saturday (10:00 AM – 6:00 PM)